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How 789ink Handles Your Personal Data

Your account information, wallet details and session activity are handled under a clear data framework — what we collect, why we collect it, and how long we keep it are all spelled out here.

Account Data ProtectionDANA, OVO, GoPay PrivacyCookie ControlsRetention PolicyYour Rights to Access
789ink How 789ink Handles Your Personal Data
HOW WE PROTECT IT

Data Handling You Can Check Against Your Account

We built the data practices on this page around four areas that affect your account directly. Cookies, retention windows, security on payment data and your right to access or correct what we hold — each one is handled with a process you can act on, not just a policy statement.

Cookies and Session Tracking

We use session cookies to keep you logged in and preference cookies to remember your lobby settings. You can clear or block these via your browser; some lobby features may behave differently without them.

Payment Data Security

DANA, OVO and GoPay transaction references are encrypted in transit. Once a payment clears, only a masked reference remains in your account history — full wallet credentials are not retained on our side.

Retention and Deletion

Account data is kept for as long as your account is active and for a period after closure as required by applicable law.

Access and Correction Rights

You have the right to see the data tied to your account and to request corrections if anything is wrong. Submit the request via live chat or email with your account email address for identity verification.

PRIVACY CONTACT PATHS

Reach Us About Your Data

If you have questions about how your data is used, want to request a correction or need to understand what we hold on your account, our support team handles privacy queries directly. You do not need a lawyer or a formal letter — just contact us through one of the channels below and we will respond with the details relevant to your account.

Live Chat Open the chat widget from any page while logged in. Our team picks up privacy-related queries and routes them to the right handler without delay.
Email Support Send your data request or privacy concern to our support address. Include your registered account email so we can verify your identity before sharing any account data.
Account Help Desk Log in, go to Account Settings, then select Help. Submit a data-access or data-deletion request directly tied to your account record for faster resolution.

Common Questions About Your Privacy on 789ink

Here are the questions we get asked most about data, cookies, wallet privacy and your rights. If your question is not covered below, use the live chat or email support path described above.

We collect your name, email, contact number and the e-wallet details you link — DANA, OVO or GoPay. Device and session data is also logged for account security purposes.

No. Once a payment clears through DANA, OVO or GoPay, only a masked transaction reference stays in your account history. Full wallet credentials are not kept on our servers.

Yes. Contact us via live chat or email using your registered account address. We verify your identity first, then provide a summary of the data tied to your account record.

Submit a deletion request through Account Settings or via email support. We will confirm what can be removed and flag anything retained under local legal obligations before acting.

We only share data with payment processors like DANA, OVO and GoPay and fraud-detection services — and only the minimum needed. We do not sell your data to outside parties.

Session cookies keep you logged in; preference cookies remember your lobby settings. You can block them in your browser, though some account and lobby features may not work as expected without them.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.